Cottage Health 2020 Culture Audit

Cottage Health employees have a true north of Patients First. Our work is to provide quality, compassionate care to our patients and to improve the health of our community by identifying and addressing needs of the population. Five-year strategic goals are developed in collaborative discussions with industry experts from various fields, CH employees, medical staff and Board members, to help guide organizational growth and innovation. Each year, top organizational goals are researched and proposed by the executive team and approved by the CH Board of Directors. These goals touch areas throughout the organization and are discussed throughout the year at department directors meetings and in employee forums, and posted on the employee portal in a one-page summary document for quick access and ongoing progress checks. Metrics for measuring success are outlined in the goals summary. Department leaders set annual goals to support the top organizational goals at a department level, and these are tied to a management incentive program. Within departments, each employee sets individual goals that are part of an annual performance evaluation tied to merit increases. Progress towards goals is monitored throughout the year, and each year at employee forums our CEO presents a look back at goals accomplished and a look forward at new goals set for the coming year. Accomplishments are also summarized in a year-end letter from our CEO to express appreciation to employees and connect their work to measurable successes. Last year, financial performance enabled the Board to approve a monetary gift to accompany this year-end letter for non- executive level employees. The five-year strategic plan is based on assessment of community needs, blue-sky brainstorming, environmental scans, the current economic and healthcare climate and evolving competition and market drivers. Five task forces formed to develop proposals in areas such as digital health, clinical service line development, financial stewardship, and patient access and scheduling. Listening tours, focus groups and consumer surveys are conducted regularly within our community and region to provide data on community needs and market conditions, helping to inform strategic planning and top goals. Strong employee engagement is vital to setting and achieving goals, and employee engagement is included as a focus in top goals every year. 6.22 Please help us understand the approach your executive team takes to developing and managing its business strategy. What is the “true north” or overarching philosophy that defines why you do what you do and guides your business decisions? (Please share examples of what this looks like in practice and how employees at all levels of the organization apply it.) How did you develop your strategy? Who was included and how? How is the strategy being implemented and communicated to all levels of the organization? • Business Description 6.22 38/119 Start | Contents | Highlights | Business Description | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing

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