Cottage Health 2020 Culture Audit

Inspiring Stories Are a Way of Life UPDATED: Every member of the Cottage Health team plays an important role in the health, safety and comfort of our patients and their families, during times they are most vulnerable and most in need of our care and compassion. Cottage Health employees are a part of something big, something life-changing and often life-saving. Our employees take great pride in Cottage Health and in the work they do at our hospitals. Everyday Heroes Special things happen every day at Cottage. Throughout the year, at all campuses, the Everyday Heroes program pays tribute to employees for going above and beyond in serving patients and co-workers. Staff, managers and even patients can nominate employees who they feel deserve recognition. Employees can also send e-cards to colleagues they would like to thank, with a copy going to that person’s manager. We call them “Everyday Heroes,” because that is what they are to us, and recognizing them is a testament to the appreciation that we have for one another. For those who do something exemplary above and beyond the call of duty and in the spirit of our core values, a quarterly celebration is held. We invite and encourage their peers to attend and cheer them on as they are recognized by senior leadership for teamwork, initiative, leadership and heroism. Here are some examples of nominations from co-workers for Everyday Heroes at Cottage as well as some summaries of other Everyday Heroes: Nominee: Elsa Velasco, Emergency Department “A young patient arrived in our ED who was a victim of spousal abuse. She had a language barrier, was in pain both physically and emotionally and couldn’t find her young son who was left with the person who had abused her. Elsa held the woman’s hand and explained the process, helping the patient understand. Elsa helped keep the patient calm as an active search was taking place for her missing child. Once the child was found, Elsa helped coordinate the reunion between mother and child. Elsa was instrumental in this case and the entire staff was awed by her compassion.” Nominee: Claudia Aguirre, Wound Care Center “The Wound Center was alerted to a pediatric intensive care patient with a life-threatening condition that required emergent hyperbaric treatments. This was brought to our attention on a Friday and the wound center is closed over the weekends. In order to treat this patient Claudia volunteered to help support the treatments over the weekend and proceeded to coordinate care between the various departments. Claudia took it upon herself to bring an age-appropriate movie for the child to watch during her treatment and developed a trusting relationship which lessened her fear of being placed into the hyperbaric chamber. Claudia was recognized by Dr. Garofalo as being an instrumental piece in the success of this child’s 6.25 How does your company inspire employees to feel that their work has more meaning than being just a job? Supplemental Materials Video : Neil Myers Back in the Saddle in Cottage Magazine 50/119 Start | Contents | Highlights | Business Description | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Inspiring 6.25 HTML Neil Myers story PDF