Cottage Health 2019 Culture Audit

The Cottage Health culture of open communication and transparency enables employees to not only safely express their ideas and feedback but to also feel heard and valued by doing so. Ideas and feedback are exchanged among employees, managers and senior leaders every day, in a variety of ways. A few of these are: face-to-face interactions, staff meetings and rounding on units, employee surveys, Shared Governance Voice Forms, Good Catches Program, Safety Huddle, Administrator on Call, employee forums with the CEO, executive emails, Magnet posters, a collaborative CottageOne model, steering committees and employee input. Shared Governance Shared Governance involves everyone in the organization in making decisions that affect their jobs, work environment and the direction of our organization as a whole. Recruits and employees tell us that it is a big part of the appeal in wanting to work at Cottage. Over the past 16 years, we have created and are continually enriching a system of engagement and Shared Governance throughout our entire organization. 6.27 What practices do you have in place to ensure that employees can openly share information and ask questions of their managers and senior leaders? Face-to-Face Interactions Employees are encouraged to ask questions and provide feedback at Employee Forums and C3 (Collaborate, Create and Celebrate) events. Our executive offices are located at the hospital campuses. This provides our CEO and executive team with a firsthand look at the delivery of healthcare on a day-to-day basis. Our executive leaders are personable and approachable, and consistently receive high scores on employee engagement surveys. We also use more formal venues, such as employee forums and staff meetings, to conduct regular short surveys on everything from employee events to benefits. When department size allows, many managers schedule weekly one-on-one meetings with each of their employees, and in larger departments employees are encouraged to meet directly when they have questions or want to provide feedback to their manager. Our CEO also holds one-on-one meetings with his direct reports. On our most recent employee engagement survey, 92% of employees said they are proud to tell people they work at Cottage Health. Our executive leadership reflects Cottage Health core values and plays a direct role in workplace pride and job satisfaction. Our Four Principles of Shared Governance Partnership Accountability Equity Ownership Employees learn early on in the “Introduction to Shared Governance” class that they can visualize the process by thinking to themselves, “Cottage would be a better place if…” We want to bring forward those ideas and possibilities. Employees here understand that our core value of excellence can only be achieved if employees share their ideas to make CH a better place. This is evidenced in the number of Voice Forms (employee suggestions) we receive every year, and the popularity of a Shared Governance event called “C3” (Collaborate, Create and Celebrate), which draws 200-300 attendees to a 4-hour offsite meeting where breakfast is served by our Nutrition Services team and departments and invited guests speakers give inspiring and educational presentations. A team-building exercise it part of the day, and executive leadership and Board members regularly attend this event alongside hospital volunteers, managers and employees from every department. 53/94 Start | Contents | Highlights | General Information | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Listening 6.27