Cottage Health 2020 Culture Audit

Supplemental Materials Nursing Excellence 2018 PDF Nursing Excellence UPDATED: An annual publication that recognizes and celebrates the accomplishments of Cottage Health nurses, Nursing Excellence recently celebrated its 11 year anniversary. Letter from the Chief Nursing Officer “Dear Nursing Colleagues, As I reflect on what we accomplished in 2018, it is nothing short of “simply amazing.” It was full of intense change with multiple projects. We started off recovering from the Thomas Fire and the January 9 disaster which affected each and every one of us either directly or indirectly here at Cottage Health. While the events of January 9 were extremely tragic, the care our Nursing team provided to our community was professional and selfless, and brought out the overwhelming compassion we all felt for the victims and their families. Immediately following, we went through Joint Commission surveys at each campus. We then stepped up transition planning for Phase 6 at SBCH, launched Cottage Compass/Kronos, rolled out Omnicell machines system-wide, completed a “double-upgrade” to EPIC, and finally moved into Phase 6 at SBCH in December. The Phase 6 move was extremely well done and almost magical as our Cottage Children’s Medical Center came together physically all on one floor—connected once again to the Birth Center and Mother Infant units. Throughout the endless changes in 2018, Magnet efforts were alive and well. Nursing Excellence published its tenth edition, which was probably our best yet. Our Magnet Quality Celebration was fabulous, and was very well attended. I would be remiss in not mentioning the tireless efforts of Jen Bower, our Magnet Program Coordinator. She keeps us moving forward on Magnet Component Committee’s work. With all this change, SBCH and GVCH kept their 5 Star Rating with CMS, and SYVCH continues to be celebrated as one of the top 20 Critical Access hospitals in the country. We are doing amazing work, and as we celebrate Nurses Week and all the accomplishments of 2018, I hope you are as proud as I am of all you do for our patients and families. Thank you! Happy Nurses Week, – Herb Geary, Vice President, Patient Care Services and Chief Nursing Officer Shared Governance Shared Governance cultivates an openness that has become intrinsic to who we are. Our system wide Shared Governance events offer employees direct dialogue with our CEO and executive team. Executives participate in team-building exercises with employees to foster collegiality and collaboration. Bright Spots Cottage Health celebrates improvements, teaches by example, defers to expertise over hierarchy and offers tools for success to foster a culture of safety. One example is through interviews with employees and collecting data of best practices to help employees better solve problems, improve safety, foster teamwork and feel empowered to report errors and potential for errors. Cottage Rehabilitation Hospital – Crucial Conversations Superusers This peer-based program began when studies showed problems in communication with no resolution. To solve this problem, transdisciplinary, non-management employees who modeled crucial conversations with consistent and clarifying communications were chosen as coaches and had others spread the word. Rounding Management and leadership walk the units to round with staff in their respective areas. The focus of rounding is to ensure employees have the tools they need to do their jobs and to learn what is working well and what could be better. There is always an Administrator on Call and the schedule is shared with all employees. nursing excellence 2018 ... “Asnurseswenever knowhow strongweare untilbeing strong is the only choicewehave.” ... 65/119 Start | Contents | Highlights | Business Description | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Speaking 6.26

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