Cottage Health 2019 Culture Audit

United Way Partnerships and Prizes Cottage Health values its partnership with United Way and encourages and incentivizes employees volunteer and contribute to make lives better throughout our community. Cottage Health has regular raffles in which employees who donate can win vacations and PTO. Magnet Celebration Cottage Health is a Magnet-inspired organization striving to achieve and sustain outcomes reflective of our exemplary care. The support of organizational leadership and of our Chief Nursing Officer (CNO), Herb Geary , is evident in our daily practice; an example is ceiling lifts located in each patient room in our new pavilions. Examples like this are many and are testimonial to the commitment the organization has to nurses and ultimately to our patients. Each year, Cottage Health has multi-day Magnet Celebration to display the work of our nurses. Last year, more than 500 employees attended the event and were able to see and vote on presentation posters created by our nurses. Holiday Parties Another way to thank employees and celebrate holidays is with year-end parties. Cottage Health holds multiple holiday parties to accommodate employees who live throughout Santa Barbara County. These festivities are an opportunity to gather employees and guest for a fun evening of dinner, dancing and prizes. Employees Appreciation Comes in Other Ways Too President Ron Werft regularly shows his appreciation to staff in person and through email. Throughout the year, special celebrations are organized to celebrate project milestones or particular opportunities for recognition. These include a pizza party for every department after the implementation of Cottage Compass (Enterprise Resource Planning software), and a catered barbeque lunch to bring employees together after the disaster response this past January. December2017 DearFellowEmployee, AswepausetoreflectontheworkandaccomplishmentsofCottageHealthoverthepastyear,Iwant tothankyou. I’minspiredandgratefultobeapartofthisteamthatconsistentlyturnschallengesinto successesandworkssodiligentlyonbehalfofourcommunity. Thankyouforyourdedicationto patients,communityandcolleagues,andforyourcommitmenttoachieving2017goals. OurcontinuedfocusonqualityhasearnedSantaBarbaraCottageHospitala5-starratingforfive consecutivequartersfromCentersforMedicare&Medicaid(CMS),placingSBCHamongthetoptwo percentofUShospitals. ThissummerGoletaValleyCottageHospitalwasoneofonly19hospitalsin thenationtoachieveadouble5-starrating(inbothpatientsatisfactionandoverallqualityandsafety measures). GoletaValleyandSantaYnezValleyCottageHospitalsreceivedhighhonorsfromPress Ganeyaswell,withGuardianofExcellenceawardsforpatientexperiencescoresinthe95thpercentile, andCottageRehabilitationHospitalearnedathree-yearaccreditationfromtheCommissionon AccreditationofRehabilitationFacilities(CARF)foritsbraininjuryspecialty,inpatientcareandstroke specialtyprograms. Reflectingsignificantclinicalandresearchaccomplishments,thisyearSBCHbecameaLevelIAdult TraumaCenterandachievedJointCommissionSepsisCertification,andGVCHearnedJCAdvanced CertificationforitsTotalHipandTotalKneeReplacementProgram. Currently,CHresearchershave 19sponsoredprojectsinareasofcardiology,cysticfibrosis,neurology,pediatrics,pediatriconcology, physicaltherapy/rehabilitation,pulmonaryhypertensionandsepsis. Morethan60otherinternal projectsaresupportedthroughCottageResearchInstitute. WiththeCottageandSansummergerproposalofficiallywithdrawn,wequicklyregroupedtocontinue buildingonwhatourtwoorganizationslearnedduringyearsofworkingtogetherontheproposal. Ourvaluedpartnershipledustoanewrouteforcollaboration,andnowwehavearequestpending withCMStoformanAccountableCareOrganization(ACOTrack1+)withSansumClinic. TheFacilitiesMasterPlancontinuedontrackin2017,withplansforcompletingSBCHPhase6 constructionnextyear. Withthenewadjoiningpavilions,CottageChildren’sMedicalCenterwillhave pediatric,pediatricintensivecare,andneonatalintensivecareunitsadjacenttotheBirthCenterand mother-infantcareonthethirdfloor. Supplemental Materials Year-end Employee Letter from CEO PDF 66/94 Start | Contents | Highlights | General Information | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Thanking 6.29

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