Cottage Health 2019 Culture Audit

$12.7 Million in Benefits for Broader Community and Vulnerable Populations Cottage Health hosts a variety of free and reduced-cost programs for community wellness. These programs offer Cottage employees the opportunity to share their expertise with the community and provide care for those most in need. Outreach programs include: • Parish Nursing Our Parish Nurses provide service to community members at a variety of faith communities, senior housing facilities and homeless clinics. Nurses provide health assessments such as glucose and blood pressure checks, basic wound care, education, referrals, screenings, and vaccinations. In 2017, more than 14,000 community members were served. • Coast Caregiver Resource Center Coast Caregiver Resource Center, a program of Cottage Rehabilitation Hospital, supports family and other unpaid caregivers of adults with cognitive disorders and other disabling conditions. CCRC provides counseling, long- term care planning, educational programs, support groups, advocacy, legal consultations, and respite care. Nearly 640 people received assistance in 2014. • Community Case Management Cottage Health Community Case Managers follow high-risk patients discharged from the hospital to the community. They provide resources and services for these patients, as well as take them to their primary care physician appointments as needed. The first visit is always in person and then weekly follow-up phone calls or continued home visits for up to a year if needed. Making an Environmental Difference In 1998, the American Hospital Association set goals to reduce hospital waste by 50 percent by 2010. Cottage Health achieved that goal four years early through the efforts of environmentally conscious employees who have made it their mission to create “a greener Cottage.” Our largest facility, Santa Barbara Cottage Hospital, has received a Waste Recycling award from CalRecycle. And in 2017, we received the Environmental Sustainability Certificate from the Association for Healthcare Environment (AHE). The goal of “a greener Cottage” is to improve health services and administrative practices in an ecologically sustainable manner, without lowering patient safety or care standards. Our green initiatives include the following: • Waste Diversion Through concerted efforts made by employees at SBCH, the hospital reduced its landfill waste dramatically. Recycling centers are conveniently located at all hospital elevator landings, and recycling/composting centers are located in the cafeterias. • Partnering in Sustainability with Vendors Through Supply Chain Management and the QVAT process, CH ensures that part of the negotiation process with vendors includes their willingness to partner with the hospital in sustainable business practices. Through reduced packaging materials, fuel efficient delivery schedules and the increased use of reusable and recyclable products, suppliers commit to environmentally sensible practices. 93/94 Start | Contents | Highlights | General Information | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Sharing 6.35