Cottage Health 2020 Culture Audit

The executive team introduces themselves and greets new hires one by one. Then, managers or designates connect with their new hires. Organizational development staff connects with all who are on Linkedin. In the employees’ first week, Cottage follows up to review information from orientation by providing links to the Best First Day materials, information on benefits eligibility, a list of food locations and options at all campuses as well as interactive maps to help the new hires find their way around. Other correspondence includes: • Life Safety at Cottage – review of how we keep each other safe and emergency procedures • Taking Care of YOU! – descriptions of the benefits and medical resources available to all employees • Investing in YOU! – descriptions and links to Cottage Way classes and the Cottage Health Learning Management System • YOUR Voice and Shared Governance – descriptions as to how new hires can use their voice and link to the Shared Governance webpage. • Beyond the Hospital – descriptions and links for PDL, Villa Riveria, CCRC, CRC and Population Health Initiatives • Cottage Health Trauma Services in the Community – description and links for Start Smart for Teens, Low cost helmet distribution, Think First and A Matter of Balance classes. • Cottage Health Research Institute (CHRI) and Sage Library – description and links to information on our Research Department and Sage Library resources. • Cyber Security at Cottage – reminders and information on how to report phishing and Cottage Protected Trust email encryption service. Clinical Employee – Extended Orientation For employees in clinical roles, an additional two days of orientation covers professional practices, documentation, emergency protocols, medical record documentation and more. Total Rewards NEW: Cottage Health makes a significant investment in Total Rewards programs (compensation, benefits and recognition) and analyzes them annually to ensure they remain market-competitive with over 300 hospitals and health systems throughout California. On our employee engagement surveys, employees consistently rank our Total Rewards programs highly and comment that “the benefits here are great.” Shared Governance – All Voices Are Valued Shared Governance is a significant part of our culture, and we believe it has been a key to our success. Shared Governance at Cottage Health is a system of accountability that builds a positive partnership between staff and management that results in a meaningful and respectful work environment. Shared Governance promotes employee creativity, allows employees to own and solve problems, and establishes an atmosphere where all work collaboratively to meet our patients’ health care needs. Each department has a Shared Governance team, with a mix of management and non-management employees, to bring forward ideas for process improvement and implement positive change. 44/119 Start | Contents | Highlights | Business Description | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Hiring & Welcoming 6.24