Cottage Health 2020 Culture Audit

Delivering Charlie At SBCH, Maggie Caspary, CRN (SBCH SICU), and her husband, Anthony, welcomed their beautiful son, Charlie, into the world on the evening of January 8. All was going well, so Anthony traveled home to Ventura to care for their 2 ½ year-old daughter. He planned to return the next day. But the mudslides struck a few hours later, and he couldn’t leave Ventura. The Cottage team (many of whom are Maggie’s friends) stepped up and took on the role of family to help Maggie with holding Charlie, walking with her and keeping her company. The next day Maggie and Charlie were able to fly home on the CH chartered Silver Air flight from SB to Ventura. And the whole family was finally together. A Doctor’s Note “It’s cold and dark out this morning. My family and I are staying with a newfound friend not far from the hospital, someone who has taken us in, dog included, and welcomed us into her home, for as long as we need to be there. During my short commute, the car does not warm up fast enough to prevent the cold air cutting through my clothes. And as I cross the Bath street entrance along Pueblo, I see the lineup of vans parked there, lights on, shadows exiting these large vehicles, their breath visible as it rises to meet the light of the windows of the vans. And all I want to do is stop my car, run over, and say thank you, maybe even hold up a sign that says “Thank you for coming today.” Thank you for taking the extra time it took to drive somewhere where you then had to take a shuttle, escorted through traffic, to come to work today. Thank you for coming. Thank you for being here.” – Christophe Le Renard, MD, Chair, Department of Pediatrics, Secretary Treasurer, SBCH Employee welcomes colleague, her daughter, their two dogs and pet chicken to his apartment When the December, 2017 fires forced Luisa McLoughlin, Cottage Health LCSW, to evacuate her home, she, her daughter Michaela, their two dogs and pet chicken, Penny, were welcomed to the apartment of Peter McGoey, Cottage Health case manager, for eight days. “It was so funny,” Peter said. “One of the dogs is a shepherd, a herding dog, and every day tried to herd the chicken to no avail.” While Peter felt that Luisa and Michaela kept the apartment tidy, Luisa insisted that it be professionally cleaned at the end of their stay due to the dogs tracking in ash and soot and the chicken doing what chickens do. Luisa submitted the expense to Cottage, and Cottage paid for the cleaning. 57/119 Start | Contents | Highlights | Business Description | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Inspiring 6.25