Cottage Health 2020 Culture Audit

November 9, 2018 Dear ______, On behalf of CottageHealth, Iwould like to invite you to serve on our newly established CottageHealth CommunityAdvisory Committee. We are eager to hear new voices from proven leaders like you aswe strive to serve our community to the fullest. As amember of the CottageHealth CommunityAdvisory Committee, you will serve as a vital link between CottageHealth and the surrounding community: • You will be part of dedicated group of volunteerswho live and work in Santa Barbara County and advise CottageHealth leaders on issues that are important to the broader community. • You will be informed of upcoming CottageHealth educational campaigns and offer guidance on how to best communicate them to the community. The CommunityAdvisory Committeewillmeet three times a year at Santa Barbara Cottage Hospital, and members are invited to serve a three-year term. Eachmeeting consists of an update on CottageHealth initiatives, a guest speaker from a clinical department, a review of upcoming educational and marketing campaigns and an open forum to discuss any feedbackmembers hear from their respective communities about CottageHealth. Wewould greatly value your participation. The firstmeeting is Thursday, December 13, 2018, 8:30– 10 am in the Burtness Auditorium at Santa Barbara CottageHospital. Entrance is at the Bath Street lobby. Free valet parking is available, and breakfastwill be provided. To RSVP or find outmore: Contact Christy Borneman at cbornema@sbch.org or 805-324-9915. Thank you for your consideration, and we hope to see you on December 13. Sincerely, Katy Bazylewicz Vice President,Marketing and Population Health, CottageHealth Community Advisory Committee Meeting Thursday,April4,2019 8:30–10a.m. COTTAGEUPDATE POPULATIONHEALTHUPDATE KatyBazylewiczandAmaAtiedu IN TERNAL CAMPAIGN PATIENTSTORYVIDEO VIRTUALHEALTH OPENFORUM/FEEDBACK Sharing Good Catches UPDATED: The Good Catch program allows employees to report a new and better way of working that makes Cottage Health safer. Through it, risks are being eliminated and findings shared as employees develop safer systems and resilient actions. Some recent Good Catches include: • Shorter gowns were obtained for shorter patients to prevent patient falls due to tripping on length of gown. – from GVCH Med/Surg • Wheels and handles were added to therapy steps to prevent employee injuries. – from GVCH Therapy • Endoscopes placed with earliest expiration date first, with multiple checks before procedures to ensure none are expired. – from SYVCH OR • Telemetry yellow alarms are checked every 4 hours and the strip printed. – from SYVCH Med/Surg • Dieticians revised the review process to provide diets that are well-balanced for diabetic patients. – SY MS/Nutritional Support Services Employee Engagement and Culture of Safety Surveys UPDATED: Cottage Health’s annual Employee Engagement Survey is a very important tool for tracking our employee satisfaction. Employees can respond anonymously and are highly motivated to answer honestly and provide constructive feedback. Almost every employee participates in this voluntary and confidential survey. This year: • Participation was 94.08%, placing Cottage Health in the top 6% in the nation • 3,464 employees invited, 3,259 participated We conduct the full survey of 75 questions with room for comments. The survey data (including comments) are aggregated and shared at the workgroup level. We identify areas for improvement system-wide and at department levels. On alternate years, we have done a “pulse” survey, with a subset of questions focusing on the system-wide and departmental goals. Cottage Health ranks in the 90th percentile by the American Hospital Association for the Western Region which includes all of Alaska, California, Hawaii, Nevada, Oregon, and Washington. This includes 341 hospitals and over 99,000 employee responses. When these results came in, our CEO sent an email to every employee to announce the outcomes, encourage use of surveys for setting goals and to express appreciation and congratulations for every employee’s contribution to achieving Cottage Health’s mission and making it a great place to work. The 2017 NDNQI (National Database of Nursing Quality Indicators) survey validated that Cottage Health’s RN Professional Enjoyment score is higher than the Magnet Mean across the country. The survey is completed on a two-year cycle and used to implement positive changes. Community Advisory Committee NEW: Late in 2018, Cottage Health extended invitations to community leaders to hear their thoughts as part of a new Cottage Community Advisory Committee. Committee members are apprised of updates and upcoming advancements. Then, an open forum is held where Cottage’s leadership seeks feedback from the committee. 71/119 Start | Contents | Highlights | Business Description | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Listening 6.28