Cottage Health 2019 Culture Audit

She Woke Up at 3:30 am and Headed to Work. Over 12 Hours Later, She Arrived. Teresa Arenas-Lopez was awakened at her home in Ventura at 3:30 am to an emergency flash-flood warning. She headed out, giving herself plenty of time to make her 8:30 am shift as department coordinator for the SBCH Outpatient Surgery Center. She had no idea what lay ahead, but was determined to get to work no matter what. On her way, she encountered heavy rain, mud and debris but still managed to get to Summerland, where she had to leave her Jeep at around 2 pm and started walking toward Montecito. Once there, the reality of the devastation set in. It made her even more determined to get to the hospital to help others. She was able to get a ride and reported to work around 4 pm. Teresa is a perfect example of so many Cottage Health employees who never hesitate to do whatever it takes to care for our community when help is needed most. Delivering Charlie At SBCH, Maggie Caspary, CRN (SBCH SICU), and her husband, Anthony, welcomed their beautiful son, Charlie, into the world on the evening of January 8. All was going well, so Anthony traveled home to Ventura to care for their 2 ½ year-old daughter. He planned to return the next day. But the mudslides struck a few hours later, and he couldn’t leave Ventura. The Cottage team (many of whom are Maggie’s friends) stepped up and took on the role of family to help Maggie with holding Charlie, walking with her and keeping her company. The next day Maggie and Charlie were able to fly home on the CH chartered Silver Air flight from SB to Ventura. And the whole family was finally together. A Doctor’s Note “It’s cold and dark out this morning. My family and I are staying with a newfound friend not far from the hospital, someone who has taken us in, dog included, and welcomed us into her home, for as long as we need to be there. During my short commute, the car does not warm up fast enough to prevent the cold air cutting through my clothes. And as I cross the Bath street entrance along Pueblo, I see the lineup of vans parked there, lights on, shadows exiting these large vehicles, their breath visible as it rises to meet the light of the windows of the vans. And all I want to do is stop my car, run over, and say thank you, maybe even hold up a sign that says “Thank you for coming today.” Thank you for taking the extra time it took to drive somewhere where you then had to take a shuttle, escorted through traffic, to come to work today. Thank you for coming. Thank you for being here.” – Christophe Le Renard, MD, Chair, Department of Pediatrics, Secretary Treasurer, SBCH 39/94 Start | Contents | Highlights | General Information | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Inspiring 6.25