Cottage Health 2020 Culture Audit

Voice Forms UPDATED: Voice Forms are another vehicle for employees to identify ways in which we can improve our services by answering the following: • What is the issue? • What would resolution look like to you? • What have you done about it so far? Shared Governance coordinating council members follow up on all new Voice Forms, providing the forms to key people within the organization who might be able to move the idea forward, and then tracking the follow up and resolution. Employees who use the Voice Forms say they feel like they have been heard and empowered to help resolve a problem in a creative way. Shared Governance updates are reported in every issue of our monthly employee newsletter, Dates & Dialogue. Here are the statistics for 2018: • Voice Forms closed - 143 • Average days to close - 98.96 • 76% were implemented with a “Yes” • Patient related - 40% • Operational Improvement - 32% • Employee Satisfaction - 27% • Cottage Welcome Video Update - Marketing has completed the update to the Welcome video, and it has been reviewed by the Co-Chair of the Patient Family Education Committee, and is now on the Portal • Pet Insurance Available For Cottage Employees - Cottage will be offering Pet Insurance during open enrollment and it will be effective 4/1/2019. The Benefits Team will be communicating this with our open enrollment materials. • Directional Arrow Pointing Left to Medical ICU (MICU) - After a meeting between the Coordinating Council, the submitter, and the Vice President of Facilities a resolution to create new signs pointing toward the location of the Surgical ICU and MICU was achieved. The ICUs have reported a significant decrease in visitors showing up in the incorrect unit since the change. • Installed AEDs at Hollister Building on 1st and 2nd Floor 6.28 Describe your organization’s strategy and approach to encouraging all employees to share new ideas and better ways of doing things. Please provide stories and examples of how these efforts have translated into positive improvements and innovations for your business and people. 69/119 Start | Contents | Highlights | Business Description | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Listening 6.28