Cottage Health 2019 Culture Audit

Compassion is one of our core values and a key attribute that differentiates us from other employers. We recognize the emotional investment that it takes to provide compassionate care and work to support our employees in de-stressing and maintaining a healthy work/life balance. We are also witness to an extraordinary amount of empathy and benevolence every day from our employees toward their patients and each other. Cottage Health offers system wide employee assistance and support in many ways. Employee Emergency Assistance Program Santa Barbara and surrounding communities were hit hard by catastrophic fires in December, 2017 and then by fatal mudslides in January, 2018. Lives were lost, homes destroyed and roads closed. In response, Cottage Health created new programs to assist employees in difficult times. • Employee Emergency Assistance Program – This is ongoing program that was created during the disasters of 2017 and 2018 and provides financial assistance to employees in times of natural disasters or personal hardships – up to $5,000. For specific emergencies, Cottage Health and employees created fast solutions to support our colleagues in need: • Housing from Employees for Employees – Many Cottage employees who were not displaced opened up their homes to colleagues forced to evacuate. • Hotel Accommodations – Many employees were provided local rooms during these disasters. • Transportation – During the fires and mudslides, many employees could not travel to work, so Cottage established a command center to coordinate boats, trains and vans for employees to safely travel to work and back home. Employee Assistance Program/Outpatient Counseling – Free Behavioral Health Services for Employees and Dependents When an employee has a problem at home or at work, Cottage Health is committed to helping. Whether short-term or long-term, therapists are assisting in making life-changing differences for employees and their families. The Employee Assistance Program was created to help when an employee or family member needs confidential assistance, counseling or referrals, and it is provided at no cost. Outpatient Counseling provides short to longer-term behavioral health services at no cost for employees with Cottage Health insurance and their covered dependents. “I have been going to outpatient counseling for years and look forward to each appointment. My counselor and I have addressed work stress, school stress, relationship issues, family health issues and career advancement. The counseling at Cottage has helped me through it all.” 6.31 What is your company’s approach to helping employees successfully manage their work and personal lives? Include brief descriptions of your company’s unique approaches to caring for employees as whole individuals (time off, health and wellness, on-site services, etc), and supporting employees during significant life events (a personal crisis, family illness, birth, marriage, etc). 76/94 Start | Contents | Highlights | General Information | Hiring & Welcoming | Inspiring | Speaking | Listening | Thanking | Developing | Caring | Celebrating | Sharing • Caring 6.31